Note: The article referenced is also applied to Skype for Business for Mac client. Perform a clean uninstall of the Skype for Business for Mac and reinstall it to see if there is any improvement. Some Lync profiles might be different from Skype for Business on Mac profiles and can cause a discrepancy. Preference > General > Collect Logs and send me the log via the private message for further analysis.Ĥ. Collect the logs by clicking Skype for Business > Trying deleting the sign-in info by clicking the “Delete sign-in info” button.ģ. Upgrade the Skype for Business for Mac to the latest version.Ģ. Here I’d like to offer you some more suggestions:ġ. Since the user has no problem signing to Skype for Business for Mac on other Macs running same version, it means this is a specific Mac problem. Did this issue happen only when you signed into Skype for Business for Mac with a specific Mac machine? If you sign into Skype for Business for Mac with your Office 365 account on another Mac machine, does the same issue happen? Is the Skype for Business for Mac the latest one?ĥ. Have you deployed a special environment for your Office 365 organization such as ADFS, Hybrid, on-premise Skype for Business server, etc.?Ĥ.
logError - Records that a generic sso error occurred when logging in anonymously on a Mac device. Based on the SDN listen protocol configuration, Mobility Conductor accepts either HTTP or HTTPS messages from the Skype for Business SDN manager. Skype for Business and Microsoft Teams documentation. can set the Skype for Business SDN listen protocol over HTTP or HTTPS. Regarding "I tried to create new keychain and also log in as other user on the computer, but the problem is the same", do you mean that this issue happened to multiple users inside your organization?ģ. Configures the Microsoft® Lync/Skype for Business ALG. Please give me a screenshot of the error message for analysis.Ģ. If the problems persists after referring to the article above, I'd like to collect some more information to troubleshoot the issue:ġ. Since you've got an error message saying that this doesn't look like a valid user ID, I'd like to introduce an article to you for your reference:
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